Last Update: Dec 18th 2023
Register for an Experience: You do not have to register to visit or use our Website. However, if you choose to participate in an Experience, we require certain information in order to facilitate the Experience (this may include the delivery of virtual gift cards and/or the sending of meeting links to join the Experience). The information we collect may include your first and last name, email address, and payment card information (if applicable). Please note that if the Experience you will be participating in involves the delivery of a kit (e.g. physical items such as food ingredients in the case of a cooking-related Experience), we will also collect your home address and phone number, which may be shared with any of our Fulfilment Partners (defined under the "Sharing of Personal Information" section below) involved in your upcoming Experience. If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
Participate in an Experience: All of our Experiences are recorded. We use these recordings to help us assess the quality of each Experience and improve Experiences in the future by collecting information such as the number of Participants in attendance and general Participant engagement levels. We may also share the recording of an Experience with your employer (or other team leader through which you signed up for an Experience) and use short recording snippets of a recording for marketing purposes with your consent. We do not share Experience recordings with anyone other than Wavy employees. Please note that we use platforms such as Zoom, Teams and other providers to host Experiences. Please refer to those platforms‘ privacy policies for further information about how your personal information may be processed.
Request a Meeting/Demo: If you choose to request a meeting/demo with us through our Website, we will ask for certain information from you in order to connect with you and prepare for a telephone meeting, including your first name, pronoun, work email, company name, and team size.
Wavy‘s Blog: Following an Experience, we may ask Participants to provide a testimonial about their Experience to feature on our Website‘s Blog in order to provide future Wavy Participants with information about different types of Experiences and past Participant feedback.
Social Media: We may offer you the opportunity to engage with our content and/or services on or through third-party social networking websites, plug-ins and applications. When you engage with our content and/or services on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on the Website and on the third-party social networking websites, plug-ins and applications, and to provide you with other services you may request.
Marketing Communications: If you sign-up to receive email marketing communications such as newsletters, we collect your email address as well as other information on an optional basis to help us tailor our communications to you. You can unsubscribe at any time by clicking the "unsubscribe" link included at the bottom of each email. Alternatively, you can opt-out of receiving email marketing communications by contacting us at the contact information provided in the "Contact Us" section below. Please note that you may continue to receive transactional or account-related communications from us.
Surveys: Following an Experience, we may ask you to fill a survey to obtain feedback about your Wavy Experience. We may also email you a survey prior to an Experience involving your company or other team you are a part of in order to determine your team‘s level of interest in various Experiences. These surveys are anonymous (unless you choose to provide your email address for the purpose of a future feedback interview) and the information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us improve future Experiences, understand our customers, and enhance our Website and other offerings.
Contact Us: When you contact us with a comment, question or complaint through email, telephone, our Website Chat, or the Contact Us form on our Website, you may be asked for information that identifies you, such as your first name, email address and telephone number, along with additional information we need to help us promptly answer your question or respond to your comment. We may retain this information to assist you in the future and to improve our customer service and service offerings.
We do not sell or disclose your personal information to third parties without your consent, except as set forth below or as required or permitted by law.
Fulfilment Partners: Wavy works with certain individuals and companies to carry out Experiences (e.g. professional performers, skilled professionals (e.g. chefs, yoga instructors, etc.) and other individuals and organizations) ("Fulfilment Partners"). When an Experience involves one or more of our Fulfilment Partners, we may share some of your personal information with them (such as your home address) in order to facilitate the Experience (e.g. the delivery of kits required for the Experience such as ingredients, beverages and/or other items).
Service Providers: Your personal information will be transferred (or otherwise made available) to certain third parties that provide services on our behalf. We use service providers to provide services such as hosting the Website, facilitating certain Experiences (e.g. trivia games), analyzing data, and delivering customer feedback surveys. Our service providers are only provided with the information they need to perform their designated functions and are not authorized to use or disclose personal information for their own marketing or other purposes. Our service providers are located in Canada, the U.S. and other foreign jurisdictions.
Legal and Compliance: We and our Canadian, US and other foreign service providers may provide your personal information in response to a search warrant to other legally valid inquiry or order, or to another organization for the purposes of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud, or as otherwise may be required or permitted by applicable Canadian, U.S. or other law or legal process, which may include lawful access by US or foreign courts, law enforcement or other government authorities. Your personal information may also be disclosed where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property.
Sale of Business: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Wavy or as part of a corporate reorganization or other change in corporate control.
Visiting our Website: In general, you can visit our Website without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our Website and other related information such as page requests, browser type, operating system and average time spent on our Website. We use this information to help us understand our Website activity and to monitor and improve our Website.
Cookies: Our Website uses a technology called "cookies". A cookie is a tiny element of data that our Website sends to a user‘s browser, which may then be stored on the user‘s hard drive so that we can recognize the user‘s computer or device when they return. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our Website, you may not be able to take advantage of all of the Website features.
us analyze how visitors use the Website. For example, with Google Analytics, the information generated by the
your use of the Website (including your IP address) will be transmitted to and stored by a Google server. Google
this information for the purpose of evaluating your use of the Website, compiling reports on Website activity
and providing us with other services relating to Website activity and internet usage. You can prevent the
data relating to your use of the Website and created via the cookie (including your IP address) by Google, as
well as the processing of this data by Google, by downloading and installing the browser plug-in available at
can also obtain additional information on Google Analytics‘ collection and processing of data and data
privacy and security at the following links:
https://policies.google.com/technologies/partner-sites and https://support.google.com/analytics/topic/2919631
We work with third-parties such as ad networks and other advertising companies that use their own tracking technologies (including cookies and pixel tags) on our Website in order to provide you with tailored advertisements across the Internet. These companies may collect information about your activity on our Website and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences, develop personalized content and deliver ads that are more relevant to you on third party websites. This information may also be used to evaluate the effectiveness of our online advertising campaigns.
Opting-out of Interest-Based Advertising: For more information about interest-based advertising and to understand your options, including how you can opt-out of receiving behavioural ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada, please visit the Digital Advertising Alliance of Canada website at http://youradchoices.ca/choices.
Please note that even if you opt-out of interest-based advertising by a third party, these tracking technologies may still collect data for other purposes including analytics and you will still see ads from us, but the ads will not be targeted based on behavioural information about you and may therefore be less relevant to you and your interests.
To successfully opt out, you must have cookies enabled in your web browser (see your browser‘s instructions for information on cookies and how to enable them). Your opt-out only applies to the web browser you use so you must opt-out of each web browser on each computer you use. Once you opt out, if you delete your browser‘s saved cookies, you will need to opt-out again.
We have implemented reasonable administrative, technical and physical measures in an effort to safeguard the personal information in our custody and control against theft, loss and unauthorized access, use, modification and disclosure. We restrict access to personal information on a need-to-know basis to employees and authorized service providers who require access to fulfil their job requirements. We have record retention processes designed to retain personal information for no longer than necessary for the purposes set out herein or as otherwise required to meet legal or business requirements.
Subject to applicable law, you have the right to access, update and correct inaccuracies in your personal information in our custody or control. You may request access, updating and corrections of inaccuracies in your personal information in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to his or her personal information records.
Co-founder & CTO
neshay at joinwavy.com